Support
Stuck? Ask us.
A small team, a real inbox, and no ticket robot in between. Here are the fastest ways through, roughly quickest first.
Try these two first
Help & FAQ
The questions people actually ask: what LIVE, SHADOW and SHELF mean, where the data comes from, what we model, and why a run can come back empty.
Learn
Longer, plainer walkthroughs: how shares and options really work, what every indicator measures, and your first bot end to end.
Tell us what’s happening
Type it here. Half a sentence is enough — “the equity chart is blank on my phone” is a perfectly good bug report. You do not need to write an email, find a screenshot, or know what caused it.
A real person reads this the same day. If it needs a reply you will get one; if it was a bug, it usually turns into a fix rather than a ticket number.
Or reach a human directly
support@quantradin.com — it routes through Cloudflare into a real inbox that a person reads. Replies usually come within a day. We are not going to pretend that is a guaranteed response time; it is just what actually happens.
The trading room on Discord
Usually the fastest way to get unstuck, because somebody else has often hit the same thing an hour earlier. Join the Discord room — ask anything, show your desk, read what other people’s bots did today. We are in there too.
Common fixes
The five things people hit most. Open whichever one matches.
I can't log in
Try a password reset first — it works even if you are not sure which email you signed up with, and it is the fastest way to rule out a typo.
If you signed up with Google, use the Google button rather than a password: that account may never have had one. Still stuck after that, tell us the email address you used and we will look it up by hand.
I didn't get the verification email
Check your spam and promotions folders. That is where it is the vast majority of the time.
Being straight with you: sending that email is best-effort. If it fails on the way out, nothing in the app blocks you — you can still build, backtest and read everything. The one thing that waits on a verified address is deploying a bot. Ask us and we will re-send it, or verify you from our side.
My backtest says NO_DATA
That means the engine found nothing it could honestly fill, so it declined to make a result up. The usual cause is the date range: real option fills only exist from 2024-02-12 to 2026-05-20, so a range outside that window finds no contracts at all.
The other two causes are a rule that never fired in the window, and names that have no option chains. Help walks through all three.
My bot hasn't taken any trades
Most of the time it simply has not fired. A selective rule can sit quiet for weeks, and doing nothing on a day it should do nothing is the bot working correctly.
A bot with no grade on it is also fine. Ungraded and untraded are both normal resting states — not pending, not failed — and an ungraded bot trades exactly like a graded one. If you believe it should have fired on a specific day, send us the strategy name and that date; that is a report we genuinely want.
How do I delete my account?
Settings → Delete account. It is yours to do, you do not have to ask us, and you do not have to explain why.
If anything about the deletion did not work the way you expected, tell us and we will finish it by hand.
Is something down?
Status runs a live check against our API from your own browser and tells you plainly what it found — including what that check does and does not prove.
Found a security problem?
If you have found a way to reach someone else’s account, someone else’s desk, or any data that is not yours, please tell us before you tell anyone else. We will reply, we will credit you if you want it, and we will not threaten you.
Write to security@quantradin.com. The full policy, the scope and our PGP-less plain terms live in our security.txt.
Two asks, and they are the only ones: please do not run load or denial-of-service tests against us, and please use a test account of your own rather than anybody else’s data. There is no real money anywhere in this product — every desk is simulated — but account data and email addresses are real and we treat them that way.